We moved into our home about a year ago and realized that one of the tall old sycamores near the street was rotting and would need to be removed. The arborist, Ben promptly met with us and explained that the tree had 2 fungi (which he showed us) and confirmed our suspicions. At our request, he walked the property and explained the types of trees we have and assessed the health of them. Discovered we have a Canadian Hemlock and Ben showed us the insect evidence on the tree. These trees are dying as they are prone to the wooly adelgid insect. Because the tree is beautiful and not that common, and the tree was able to be treated, we agreed to the tree injection that kills the insect. It was a pleasure to work with Ben who is a polite, knowledgeable professional who clearly enjoys his work. No pressure to buy RTEC services. Regarding the tree removal, the sycamore tree was near the power lines so RTEC coordinated with the utility company and had the utility company come to assess the work that would be done. There was a delay in the tree removal but that was due to the utility company. As far as to the actual work in removing the tree, the crew was professional and removed the tall tree without any issues. They ensured the stump was ground down and cleaned up the area–just a little sawdust remaining. Our neighbors echoed our assessment in how quickly and professionally the work was done that day. Regarding the hemlock treatment, RTEC has a process to notify neighbors if they are going to be on their property (a form is completed and the neighbor notified). Our neighbor appreciated the notification. On the day of the hemlock treatment, the person who was treating the tree, first knocked on our door to identify himself and explained what he was going to do and the time estimate (30 mins). Again, polite, professional service. We are highly impressed with the level of service, knowledge, and professionalism. We are having RTEC treat our dogwoods in the spring.